Refund Policy

Last Updated: October 11th, 2025

Our Policy: Satisfaction Through Resolution

At Brexium Global, we are dedicated to your satisfaction. Please review your order carefully before purchasing, as we do not accept returns or offer refunds for customer preference, buyer's remorse, or compatibility issues.

For defective products or fulfillment errors, we provide comprehensive resolution options as outlined below.

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For immediate assistance, contact our support team: support@brexium.co

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1. Resolution Options for Defects & Errors

We stand behind the quality of our products. If you receive a defective item or an incorrect product, we will resolve it promptly.

30-Day Defect Resolution Period:
Contact us within 30 days of delivery for:

• Defective Items: Products with verifiable manufacturing defects

• Incorrect Items: Wrong product, model, or color received

Primary Resolution: Replacement
Our standard solution is prompt replacement of the defective or incorrect item.

Refund Eligibility:
Refunds will be provided when:

• Replacement is not available

• Multiple replacements fail to resolve the defect

• There are significant delays in providing a replacement

• Required by state law

 

2. Policy by Product Category

A. Refurbished Laptops & Cellphones

• Preference Returns: Not accepted

• Defect Resolution: Replacement or refund at our discretion

• Condition Requirements: Device must be returned with all original accessories, undamaged, and properly reset

B. New Laptops (All Brands)

• Preference Returns: Not accepted for opened items

• Unopened Returns: Store credit within 30 days

• Defect Resolution: Replacement preferred; refund when replacement cannot be provided

C. New Cellphones

• Preference Returns: Not accepted for opened items

• Unopened Returns: Full refund within 30 days

• Defect Resolution: Manufacturer's warranty applies with replacement service

 

3. Brexium Global 1-Year Limited Warranty

What's Covered:
Manufacturing defects occurring during normal use within one year of delivery.

What's Not Covered:

• Accidental damage (drops, spills, physical damage)

• Cosmetic damage (scratches, dents, or wear that does not impact functionality)

• Unauthorized repairs or modifications

• Software issues from third-party applications

 

Warranty Process:

1. Contact support for troubleshooting

2. Defect validation by our technicians

3. Resolution via repair, replacement, or refund

 

4. State Law Compliance

We comply with all applicable state consumer protection laws, including:

• California: In compliance with the Song-Beverly Consumer Warranty Act

• New York: Following General Business Law requirements

• Massachusetts: Adhering to consumer protection regulations

• Other States: Complying with local consumer warranty laws

State-Specific Rights:
Some states provide additional consumer rights, including:

• Refund options after reasonable repair attempts

• Extended resolution periods

• Additional remedies under state "lemon laws"

 

5. Important Limitations

Legal Rights Preservation:
This policy does not affect your statutory rights under state or federal consumer protection laws. Some states do not allow limitations on implied warranties or certain types of damages, so these limitations may not apply to you.

Severability:
If any portion of this policy is found unenforceable, the remaining terms remain in effect.

 

6. Out-of-Warranty Services

For damage not covered under warranty, we can facilitate repairs through authorized partners. Customers are responsible for all repair costs, including parts, labor, and shipping. estimates provided before service.

 

7. Brexium Care+ (Optional Protection)

Coverage for accidental damage, including drops, spills, and cracked screens. Service fee applies to claims. Repair or replacement provided.

Contact Information

Bravera Digital
support@brexium.co

Policy Updates: We reserve the right to update this policy. Continued use of our services constitutes acceptance of changes.

This policy complies with applicable consumer protection laws but does not affect your statutory rights. Some state provisions may supersede certain policy terms.